Shipping policy

Thank you for choosing BakrLeen! Our shipping policy is crafted to provide you with detailed information on the shipping processes, methods, and expectations to ensure a smooth and enjoyable shopping experience.

Order Processing

Order Confirmation

  • Upon Purchase: You will receive an order confirmation email containing details of your purchase. Please review this email for accuracy and notify us immediately if any information is incorrect.

Processing Time

  • Standard Processing: Orders are typically processed within [number] business days of receiving payment.

Third-Party Suppliers

  • Shipping Partners: We collaborate with trusted third-party suppliers to efficiently handle and fulfill our shipping orders.

Shipping Methods

Standard Shipping

  • Estimated Delivery: Our standard shipping option provides an estimated delivery within 15 business days.

Expedited Shipping

  • Faster Delivery: Expedited shipping options are available at an additional cost for those who wish to receive their orders faster.

International Shipping

  • Global Reach: We offer international shipping to selected countries. Shipping costs and delivery times may vary based on the destination.

Shipping Costs

Domestic Shipping

  • Standard Rates: Domestic shipping rates are calculated based on the weight of your order and the destination.

International Shipping

  • Customs and Duties: International customers are responsible for any customs fees, taxes, or duties imposed by their respective countries.

Order Tracking

Tracking Information

  • Notification: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.

Tracking Updates

  • Real-Time Tracking: Use the provided tracking number to monitor the real-time progress of your shipment.

Shipping Delays

Unforeseen Circumstances

  • Possible Delays: While we make every effort to meet delivery expectations, unforeseen circumstances such as weather, customs clearance, or carrier delays may affect delivery times.

Communication

  • Updates: In the event of a significant delay, we will communicate with you promptly to provide updates and possible solutions.

Split Shipments

Multiple Items

  • Split Shipments: In some cases, orders with multiple items may be shipped in separate packages to expedite delivery.

Additional Costs

  • No Extra Charge: You will not incur additional charges for split shipments.

Lost or Stolen Packages

Responsibility

  • Customer Responsibility: We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

Assistance

  • Assistance Required: If you believe your package is lost or stolen, please contact our customer service team for assistance.

Contact Us

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at customersupport@bakrleen.com with your name and order number, and we will look into it for you.

Effective Date: 16/12/2023