Refund policy

Thank you for choosing BakrLeen! We strive to provide you with high-quality, stylish apparel that exceeds your expectations. In the event that you need to return or exchange an item, we've outlined our return and refund policy below to ensure a seamless and satisfying experience.

Return Eligibility

• The items must be unused, unworn, and in their original condition with all tags attached.
• The items ought to be in its original packing.
• Returns must be initiated within 14 days from the date of product received.
• The item is accompanied by receipt or proof of purchase.

• To initiate a return, please contact us at customersupport@bakrleen.com to receive a return authorization. Please note that returns will need to be sent to the following address sent through email once return authorization received. 
• You will be required to submit your contact details, order information, the reason for initiating a return and any photos to accompany your claim. This is in order for us to understand your problems and will help us to serve you better.
• Pack the item securely in the original packaging and include the packing slip.
• Ship the package using a traceable and insured shipping method.

• The exchange are only can be made within 24 hours the order initiated. 
• If you wish to exchange an item for a different size or color, please indicate your preference when contacting us.
• Exchanges are subject to availability.

 

• The item has to be received back at BakrLeen for return within 28 days of receiving the item. No exchange request will be considered after the expiry of said 28 days.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping or handling fees (shipping cost in returning item to BakrLeen will not be covered from our end).

• Refunds will be processed within 15 business days of approval.
• The refund will be issued to the original payment method used for the purchase.

• If you haven't received a refund within the specified timeframe, please contact your bank or credit card company first. If the issue persists, reach out to us for assistance.

 

We thoroughly inspect all items before shipment. In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the damaged or defective item, and a replacement or refund will be processed upon receipt and inspection.

If you have any questions or concerns regarding our return and refund policy, please contact us at customersupport@bakrleen.com

BakrLeen reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing BakrLeen!